Refund & Cancellation Policy

Last updated: June 2026

This Policy sets out when refunds and cancellation charges apply.

Customer cancellations

More than 24 hours before start time: no charge, full refund of any pre-authorised amount. 24 hours or less: charged up to 50% of booking value. No-show: charged up to 100%. Recurring bookings can be paused at any time without charge for future appointments.

Cleaner cancellations

If a Cleaner cancels, you receive a full refund and we will help you rebook. Repeated Cleaner cancellations may lead to suspension.

Unsatisfactory work

Raise within 24 hours of completion via in-app dispute. We may offer a partial refund, a re-clean, or full refund depending on circumstances.

Damage & loss

Photographic evidence and a brief description should be uploaded within 24 hours. Claims are routed to the Cleaner's public liability insurer.

Refund timings

Approved refunds are returned to the original payment method, typically within 5–10 working days.

Force majeure

Where a job cannot proceed due to events beyond reasonable control (e.g. extreme weather, transport failure, illness), no cancellation fee applies and a full refund will be processed.