Privacy Policy
Last updated: June 2026
Cleana Limited ("we", "us") is the data controller for personal data processed through the Platform. This Policy explains what we collect, why, and your rights under the UK GDPR and Data Protection Act 2018.
1. Data we collect
Account: name, email, phone, password hash. Bookings: address, property details, scheduling and special instructions. Payments: handled by Stripe; we receive transaction metadata but not full card numbers. Cleaners: identity documents, DBS certificate reference, insurance documents, bank details (via Stripe Connect), photo, business details. Usage: device, browser, IP address, log data, in-app interactions. Communications: messages sent through the Platform, support tickets.
2. Lawful bases
Performance of a contract (operating your account and bookings); legal obligation (tax, anti-money-laundering, safeguarding); legitimate interests (platform safety, fraud prevention, service improvement); consent (marketing emails, optional analytics cookies).
3. How we use your data
Operate the marketplace; verify Cleaner credentials; process payments and payouts; communicate about your bookings; investigate disputes and suspected misuse; comply with legal obligations; improve the Platform.
4. Who we share data with
Stripe (payments), our cloud hosting provider, Google Maps Platform (address autocomplete & maps), DBS-check provider, identity-verification provider, professional advisers, and regulators or law enforcement where required.
5. International transfers
Some processors are outside the UK. Where this is the case, we rely on UK-approved transfer mechanisms (UK addendum to the EU Standard Contractual Clauses or an adequacy decision).
6. Retention
Account data: while your account is active and for up to 6 years after closure to meet tax and legal record-keeping requirements. Marketing preferences: until you opt out. CCTV/identity documents for Cleaners: minimum required to evidence compliance.
7. Your rights
You have the right to access, rectify, erase, restrict processing of, port, or object to processing of your personal data, and to withdraw consent. To exercise any right email info@cleanalimited.co.uk. You can complain to the ICO at ico.org.uk or 0303 123 1113.
8. Security
We use TLS in transit, encryption at rest, role-based access control and audit logging. Payments are PCI-DSS compliant via Stripe.
9. Children
The Platform is not for under-18s. We do not knowingly process children's data.
10. Cookies
See our Cookie Policy.
11. Changes
We will notify you of material changes by email or in-app.
12. Contact
Data queries: info@cleanalimited.co.uk.