Cleaner Agreement (Self-Employed)

Last updated: June 2026

This Agreement applies to all Cleaners on the Cleana Platform. Cleaners are self-employed and operate independently; there is no employment relationship with Cleana Limited.

1. Self-employed status

You confirm that you operate as a self-employed individual or business. You are responsible for your own income tax, National Insurance, and where applicable VAT registration. Cleana will provide income reporting to assist with HMRC compliance.

2. Onboarding requirements

You must complete identity verification, supply a valid DBS certificate (Enhanced where required for vulnerable adults or child-facing environments), provide proof of right to work in the UK, and hold valid public liability insurance (minimum £1m).

3. Fees

Cleana charges the Customer a 10% service fee on top of your hourly rate. You receive 100% of your hourly rate, less any payment-processing fees passed through by Stripe.

4. Payouts

Payouts are made via Stripe Connect to your nominated UK bank account, typically within 2 working days of job completion and the close of the dispute window.

5. Performance standards

Arrive on time; perform the agreed scope to a professional standard; behave respectfully; follow health & safety law including COSHH for any chemicals used; do not consume alcohol or drugs before or during a job; do not subcontract to unvetted persons.

6. Insurance & liability

You are responsible for any damage, loss or injury caused by your acts or omissions. Public liability insurance must be maintained at all times you take bookings.

7. Tax

You are responsible for declaring income to HMRC. Under the Platform Reporting Rules (DAC7-equivalent), Cleana reports seller information and earnings to HMRC annually.

8. Off-platform circumvention

Taking off-platform bookings with Customers introduced through Cleana within 12 months of the first booking is a material breach and may result in termination and a circumvention fee equal to 30% of the off-platform earnings.

9. Suspension & termination

Cleana may suspend or terminate your account for breach of this Agreement, repeated low ratings, safeguarding concerns, or any conduct that brings the Platform into disrepute.

10. Modern slavery & safeguarding

You must comply with the Modern Slavery Statement and Safeguarding Policy and report any concerns to info@cleanalimited.co.uk.

11. Data protection

Personal data of Customers obtained through the Platform may be used only to perform the booking. You must not share, sell or use it for any other purpose.

12. Governing law

England & Wales.