Acceptable Use Policy

Last updated: June 2026

This Policy applies to anyone using the Cleana Platform. Breach may result in content removal, account suspension or termination, and where appropriate, reporting to the authorities.

1. You must NOT

(a) post unlawful, defamatory, discriminatory, harassing, threatening, abusive or obscene material; (b) impersonate another person; (c) use the Platform for fraud, money laundering, or evading payment of fees; (d) circumvent the Platform to take bookings off-platform with Cleaners or Customers introduced via Cleana; (e) scrape, reverse-engineer or interfere with the Platform; (f) upload malware or attempt to gain unauthorised access; (g) discriminate on the basis of any protected characteristic under the Equality Act 2010.

2. Cleaner-specific

Cleaners must not accept jobs they are not insured or qualified to perform, sub-contract a job to an unvetted person, or remove items from a property without explicit permission.

3. Customer-specific

Customers must provide safe working conditions, not demand work beyond what was booked without agreement, and not contact Cleaners outside the Platform for the purpose of off-platform bookings.

4. Reporting

Report breaches to info@cleanalimited.co.uk.